MacDonnell Fuels Accessibility Statement

MacDonnell Fuels is committed to excellence in serving all customers including people with disabilities. We will work to remove barriers to accessibility and address the needs of those with different disabilities and will meet the requirements under the Ontario disabilities Laws.

If you need assistance using our website or would like to provide feedback, we invite you to contact us:
Communication
We will communicate with people with disabilities in ways that take into account their disability. Please let any of our staff know how they can assist.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities MacDonnell will notify customers promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time. The notice will be posted at all entrances of the building.
Training

MacDonnell Fuels will provide training to employees.

Individuals in the following positions will be trained

  • All managers and supervisors and office staff
This training will be provided to staff within 2 weeks of being hired.
  • An overview of the Accessibilities Act and the requirements of the customer service standards
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty accessing MacDonnell Fuels goods and services
Staff will also be trained when changes are made to our accessible customer service plan
Feedback Process

Customers who wish to provide feedback on the way MacDonnell Fuels provides
goods and services to people with disabilities can email to info@macdonnellfuels.com
or contact the office at 519-376-1916

All feedback including complaints will be escalated to management for review and
action if applicable. Customers can expect to hear back within one week.